Shipping & Delivery

Last updated: 25 October 2026

Delivery Areas and Shipping Cost

We deliver exclusively within Greece, throughout the whole country, including the islands. The shipping cost is €3.00 per order. The amount includes 24% VAT and is shown in your cart before you complete your order. Free shipping is not offered, and it is not possible to collect orders from the studio.

Dispatch and Delivery Times

All products in the shop are ready to ship. Your order is dispatched within 1-3 working days of payment confirmation and is usually delivered within 1-4 working days of dispatch. Delivery times may be longer for islands and remote areas. These times are indicative. In any case, unless we have agreed otherwise, delivery will be completed no later than 30 days from the day of your order.

“Payment confirmation” means the completion of your payment via Viva.com or the receipt of your bank transfer in our account. For bank transfers, the dispatch time starts once the payment has been received (see “Payment Methods”).

Courier and Notifications

Orders are shipped by a courier company of our choice. You will be notified by email when your order has been dispatched. Where the courier provides a tracking number, you will find it in that email.

Couriers usually deliver on working days. The courier may contact you on the telephone number you provided with your order, so please make sure it is active and correct.

Delivery Details

Please check your address, postcode and telephone number carefully before you submit your order. natasha chatziangeli is not responsible for any delay or failed delivery caused by incorrect or incomplete details provided by you.

Receiving and Checking Your Parcel

When you receive your parcel, please check that the packaging is in good condition. If you notice any visible damage, let us know as soon as possible and, at the latest, within 3 working days of receipt, with photos, in accordance with the “Returns & Cancellations Policy”. The risk of loss of or damage to the products passes to you once you take possession of them.

Failed Delivery

If you are not at the delivery address, the courier will contact you or attempt another delivery, in accordance with its own procedures. If delivery is not possible (for example, due to absence, refusal to accept the parcel or incorrect details) and the parcel is returned to us, we will contact you by email or telephone. You can then choose between:

• a new shipment, with an additional shipping charge of €3.00
• cancellation of the order, with a refund of the price of the products, minus the shipping costs incurred by the shop

If the failure is due to our fault or the fault of the courier, the new shipment is made free of charge.

Holidays and Exceptional Circumstances

During periods of increased demand (Christmas, Easter, sales and promotions, etc.), dispatch and delivery times may be longer than usual. If you want to receive a product by a specific date (e.g. as a gift), we recommend that you order early or contact us before placing your order.

In cases of force majeure, strikes, extreme weather, bans on ferry sailings or other events beyond our control, delays may occur. We will inform you, and you will be able either to wait for delivery or to cancel your order with a full refund.

Contact

If you have any questions about shipping or delivery, please contact us at natatzia@gmail.com or on +30 23170 06036 and +30 694 296 2535 (Monday – Friday, 09:00 – 17:00).