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Returns & Cancellations Policy

Last updated: 25 October 2026

Right of Withdrawal (14 days)

As a consumer, you have the right to withdraw from the contract, without giving any reason, within 14 days from the day on which you, or a third party you have designated (other than the carrier), took possession of the product. If your order includes several products that are delivered separately, the period starts from the receipt of the last one.

How to Withdraw

Please notify us of your decision with a clear statement, before the 14-day period expires, by one of the following means:

In your statement, please include your full name, your order number and the products you are returning. We will confirm receipt and give you instructions for the return.

Returning the Products

You must send the products back to us no later than 14 days after the day you informed us of your withdrawal, to the studio address: natasha chatziangeli design studio, 45 Politechniou St., 546 25 Thessaloniki, Greece. Please do not send any products before you have notified us of your withdrawal.

Products must be returned unused, in their original condition and, where possible, in their original packaging, so that they arrive undamaged. The cost of returning the products is borne by you. You are liable for any diminished value of the products resulting from handling beyond what is necessary to establish their nature and functioning. We recommend that you send the parcel with a trackable service and keep the proof of postage.

Refund

We will refund all payments we have received from you, including the shipping cost of the original order, without undue delay and in any event within 14 days of the day on which we were informed of your decision. We may withhold the refund until we have received the products back or until you have supplied evidence that you have sent them back, whichever is earlier. The refund is made using the same payment method you used for the original order. If you paid by bank transfer, we will ask you for an IBAN to which the refund can be made. You will not incur any fees as a result of the refund.

Cancellation Before Shipment

If you wish to cancel an order that has not yet been shipped, please contact us as soon as possible. If the order has not yet been handed over to the carrier, the cancellation is accepted with a full refund. If it has already been shipped, you may withdraw in accordance with the provisions above.

Damaged or Incorrect Products

If a product arrives damaged, defective or different from what you ordered, please let us know as soon as possible and, at the latest, within 3 working days of receipt, at natatzia@gmail.com or on +30 23170 06036 and +30 694 296 2535 (Monday – Friday, 09:00 – 17:00, Greek time). Please send us clear photos of the product and the packaging showing the problem.

Once the problem is confirmed, we will replace the product or, if replacement is not possible or no longer suits your needs, we will refund you, including the shipping costs. The shipping costs for the replacement and for the return of the faulty product are borne by us. The 3-working-day period above does not limit your rights under the legislation on defective goods.

Cancellation of an Order by the Shop

natasha chatziangeli reserves the right to cancel an order in cases such as:

  • non-payment within the deadline stated in “Payment Methods” (for payment by bank transfer)
  • the product being unavailable
  • an obvious pricing error
  • suspected fraud or use of an unlawful means of payment
  • provision of clearly false or non-existent delivery details
  • force majeure

In every case you will be informed immediately. Before cancelling, where possible, we will propose a correction of the order. If you do not accept it, or if it is not possible, all amounts you have paid will be refunded in full.